POLICIES

FREE DELIVERY
Sofas & Chairs DiRECT offers free white glove delivery and in-home set up within the continental USA. Our delivery representatives will unpack, inspect, and place furniture in your home.

Items are scheduled for delivery when they reach your regional delivery warehouse. At such time, you'll be contacted by the local delivery company to arrange a delivery time. Deliveries are made between 8 AM and 5 PM Monday through Friday, and are scheduled within a four hour window. If you choose not to schedule delivery within 30 days, any remaining balance will be applied to your credit card and applicable storage fees will apply.

REMOTE DELIVERIES
Additional delivery charges may apply if you live in a remote area, and you may be limited to a specific delivery schedule. To determine if you are within a remote delivery area please contact Sofas & Chairs DiRECT.

When your order completes production you will be contacted by a Sofas & Chairs DiRECT representative who will notify you of any remaining balance. Unless otherwise specified, this balance will be collected by the same method of payment used for your initial deposit. At that time, if you would like to use an alternative method of payment, please reply back via e-mail, or call Sofas & Chairs DiRECT

PAYMENT
Sofas & Chairs DiRECT encourages you to use your major credit card for your purchases. It is the quickest, safest, and most convenient way to expedite your order. We accept Visa, MasterCard, and American Express.

Sofas & Chairs DiRECT will accept both personal and certified checks. If you pay by check, be aware that your order will not be processed until your deposit check has cleared. Also, we will not be able to release your merchandise for delivery until your final payment check has cleared.

CANCELLATION POLICY
Sofas & Chairs DiRECT will accept cancellation of your order if you contact us BEFORE the fabric for your order has been cut. After such time, it will be to the sole discretion of Sofas & Chairs DiRECT as to the final determination of your order. A cancellation and/or a restocking fee may result.

ORDER ACCEPTANCE
In cases where fabric mills or suppliers inform us of changes in availability, you will be notified as soon as possible. Such information can cause delays in your estimated shipping time. Sofas & Chairs DiRECT is not responsible for such changes in availability or for any other inadvertent error on our site.

SERVICE
You have purchased a fine piece of heirloom quality furniture. In the rare instance that you do have a problem with your furniture, Sofas & Chairs DiRECT works hand in hand with Furniture Medic professionals coast to coast to assist you. This is a national network of certified furniture repair experts. If a problem occurs with your furniture at time of delivery or during the warranty period, contact us and we'll expedite the servicing of your problem.

At Sofas & Chairs your complete satisfaction is our goal. We want and expedite that you will thoroughly enjoy your furniture for years to come.